Fundamentals of Management

Duration

3 days

Target Group

middle and top managers, senior managers

Methods

exercises, games, case-studies,
self-tests

CONTENT

What is management?

Manager role

Management functions
Manager required competencies
Decision Making
Understanding people’s behaviour

OBJECTIVES

Delegates will learn to:

  • understand what is management and what a manager does
  • understand efficiency  and  effectiveness  –  long term  planning versus short term thinking identify management functions (decision making, planning, organizing teams, leading people, controlling)
  • identify management skills and roles
  • recognize behavioral types – DISC
  • identify how behavioral type communicates  identify the behavioral work
  • style of others and how to better interact with them
  • understand decision making process
  • use tools to structure the approach to making decisions
  • make better decisions as a team

Basic management skills

Goal: to give trainees an overview of a manager responsibilities, understanding people and decision making models

Leadership Skills

Duration

3 days

Target Group

line, middle and top managers, senior managers

Methods

exercises, games, case-studies, self-tests

CONTENT

What is leadership, how it differs from management?

Defining vision for
the team

Communication and listening skills

How to motivate people?

OBJECTIVES

Delegates will learn to:

• how leadership differs from management identify leadership competencies
• define vision for their department/team
• overcome barriers to communication
• choose the most appropriate communication channel
• give and receive effective feedback
• active listen
• recognise the importance of seeking to understand
• people’s needs and motivations
• use methods for motivating, supporting and
• encouraging team members
• create and improve teams

Becoming a good leader

Goal: participants exercise leadership skills – visioning, communicating, motivating people, forming teams

Defining Vision & Team Work Workshop

Duration

3 days

Target Group

members of a department team, members of a management team

Methods

visioning, brainstorming, sharing, games, simulations, focus group discussions

CONTENT

Define and share vision Identify individual and team values Define common values Solve conflicts How to work together

OBJECTIVES

Delegates will learn to:

• formulate and share a a vision for a pre-set period of time (a year or more) for the organization (can be site, department or
• project-based team),
identify and share individual professional values; to decide which are the common ones,
• shared by all team members
improve the participants communication and
• collaboration skills
create a network between participants and to
• improve their networking skills
understand the reasons of possible existing
• conflicts between departments and starting the change
• define some principles and norms of working as a team

Defines vision and forms teams

Goal: to support teams in defining direction and in their development and improvement process

Planning & Project Management

Duration

2 days

Target Group

anyone who manages projects; project managers

Methods

project, exercises, case studies, games, simulations, focus group discussions

CONTENT

Project phases and steps Defining stakeholders and their expectations Setting project goal, objectives, activities, deadlines, responsible Identifying and managing project risks Project control plan Closing the project

OBJECTIVES

Delegates will learn to: • identify reasons, benefits, characteristics and main phases of project work • identify the main stakeholders of a project and clarify their expectations • clarify and define a project goal and the mandate of a project manager • define the constitution of a project team • structure the project organisation well linked to the functional organisation • break down the project work in phases and activities (work break down structure) • put together a project budget • plan and control project activities using GANTT chart • analyse the risks of a project, plan for contingencies • define the documentation, reporting and • communication requirements of a project plan • set up dedicated control systems • structure the phase out of a project

Project Management Skills

Goal: provides trainees with the structure for designing plans and with planning and project management techniques

People Management

Duration

3 days

Target Group

middle, top and senior managers

Methods

simulations, case studies, games, focus group discussions

CONTENT

Why is the managerial function of organising people important? What is the role description? Types of competencies and how to evaluate them Interviewing skills Interviewing – STAR method Performance evaluation and compensation

OBJECTIVES

Delegates will learn to: • organize people – defining jobs, roles and competencies, understanding organizational structures • recruit and select – using selection tools that work best with various kind of jobs, • competency-based approach, structuring the • interview, performing the interview apply performance management principles, systems and tools • reward people – components of a rewarding system • apply compensation and benefits principles and tools

Organize, select and evaluate people

Goal: to offer support to delegates on how to define jobs, to organize teams and departments, to select, evaluate and reward people

People Management

Duration

3 days

Target Group

middle, top and senior managers

Methods

simulations, case studies, games, focus group discussions

CONTENT

Why is the managerial function of organising people important? What is the role description? Types of competencies and how to evaluate them Interviewing skills Interviewing – STAR method Performance evaluation and compensation

OBJECTIVES

Delegates will learn to: • organize people – defining jobs, roles and competencies, understanding organizational structures • recruit and select – using selection tools that work best with various kind of jobs, • competency-based approach, structuring the • interview, performing the interview apply performance management principles, systems and tools • reward people – components of a rewarding system • apply compensation and benefits principles and tools

Organize, select and evaluate people

Goal: to offer support to delegates on how to define jobs, to organize teams and departments, to select, evaluate and reward people