Assertiveness Skills

Duration
2 days

Target Group
everyone who needs to develop their assertiveness skills and to have strong working relationships

Methods
case studies, games, focus group discussions

What is assertiveness?

Recognize assertive, aggressive and passive behaviour

How to say NO?

How to ask for what you want?

How to deal with emotions?

How to disagree?

Delegates will learn to:

understand what assertive communication means
distinguish between assertive, aggressive and passive behaviour
express themselves assertively using speciﬁc verbal and non-verbal techniques
request what they want assertively and get it
disagree with the other person in such a way that helps the other understand their stance on the matter without taking it personally
express disagreement and stay friends
use a simple technique to reinforce the behaviour of others
say No and be loved for it!

Assertiveness
skills and techniques

Goal: to train participants on eﬀective techniques to become assertive communicators

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