Professional Manager’s or Team 

Assistant course

Duration
3 days

Target Group
manager’s assistants, team assistants, office managers, secretaries

Methods
case studies, games, focus group discussions, exercises

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CONTENT

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OBJECTIVES

Assistant role

Communication and listening

Time management

Assertiveness

Understanding behavioural types using DISC

Interacting better with DISC

Delegates will learn to:

  • understand who are their internal clients (managers or teams) and which are their needs
  • develop networking and influencing skills
  • write better reports, meeting minutes, letters/e-mails
  • apply time management techniques
  • understand the importance of communication
  • deliver messages clearly and unambiguously
  • better organize agendas (own and manager’s)
  • improve self-awareness and self-management
  • improve handling reactions
  • express their ideas assertively, confidently and precisely
  • understand Behavioural Styles with DISC (Drive-Influencing-Steadiness-Compliance)
  • improve relationships management with DISC

Essential assistant skills

Goal: to improve work’s effectiveness and efficiency of the participants and to contribute to the improvement of internal clients’ satisfaction

We really care about people, organisations and results

CONTACT