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Basic Supervising Skills
Duration
2 days
Target Group
line leaders, team leaders, supervisors
Methods
games, exercises, simulations, role plays
CONTENT
OBJECTIVES
What a manager does
Functions of Management
Understanding behavioural type using DISC
Communication and listening
Delegates will learn to:
- understand what is management and what is the role of a line manager
- take personal responsibility for making things happen
- recognize own strengths and limitations
- recognize types of human behaviour and how to relate to each of them (DISC – Drive-Influencing-Steadiness-Compliance)
- understand the importance of communication
- recognize and overcome the barriers which inhibit effective communication
- deliver messages clearly and unambiguously
- understand the importance of active listening and develop listening skills
Basic management skills
Goal: to offer to the participants an overview of their managerial role, transfer them a helpful tool to effectively manage subordinates
We really care about people, organisations and results
