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Communication skills and Listening Skills
Duration
2 days
Target Group
anyone who needs to improve communication and listening skills
Methods
case studies, games, exercises,
focus group discussions
CONTENT
OBJECTIVES
Communication process
Types of communication
Barriers to communication
Listening skills and techniques
Organizational communication
Delegates will learn to:
- understand the communication process and types of communication
- recognise and overcome the barriers which inhibit effective communication
- choose the most appropriate channel
- effectively and actively listen
- increase confidence in communicating with peers, reports and managers
- deliver messages clearly and unambiguously
- gain an awareness of good listening skills and how to put them in practice
- recognise the implication of poor organisational communication
Mastering the art of communication
Goal: provides participants with the skills and confidence to communicate effectively at all levels within an organisation
We really care about people, organisations and results
