Communication skills and Listening Skills

2 days

Target Group
anyone who needs to improve communication and listening skills

case studies, games, exercises,
focus group discussions

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Communication process

Types of communication

Barriers to communication

Listening skills and techniques

Organizational communication

Delegates will learn to:

  • understand the communication process and types of communication
  • recognise and overcome the barriers which inhibit effective communication
  • choose the most appropriate channel
  • effectively and actively listen
  • increase confidence in communicating with peers, reports and managers
  • deliver messages clearly and unambiguously
  • gain an awareness of good listening skills and how to put them in practice
  • recognise the implication of poor organisational communication

Mastering the art of communication

Goal: provides participants with the skills and confidence to communicate effectively at all levels within an organisation

We really care about people, organisations and results