this course is valuable for any individual that needs conﬂict management skills
exercises, games, role plays, focused group discussions
What is conﬂict?
How to handle conﬂicts?
How to manage emotions?
Stages in conﬂict
Negotiation in Conﬂict
How to prevent conﬂicts
Delegates will learn to:
- identify exactly what conﬂict is and why it arises
- recognize the various stages of conﬂict and preventing them from escalating
- select an appropriate conﬂict resolution style based on their needs to get maximum results
- utilize a variety of methods for managing conﬂict successfully develop necessary skills for managing conflicts effectively
- learn ways to manage emotions and anger
- use a negotiation strategy that moves them closer to a win-win outcome
- practice a series of psychological tactics used in conﬂicts and know how to respond to them
- prevent destructive conﬂicts at the workplace
Master the art of conﬂict
Goal: to train participants on how to prevent discussions from escalating into conﬂicts, perform conﬂict resolution, and manage their emotions