Conflict Management
Duration
2 days
Target Group
this course is valuable for any individual that needs conflict management skills
Methods
exercises, games, role plays, focused group discussions
CONTENT
OBJECTIVES
What is conflict?
How to handle conflicts?
How to manage emotions?
Stages in conflict
Negotiation in Conflict
How to prevent conflicts
Delegates will learn to:
- identify exactly what conflict is and why it arises
- recognize the various stages of conflict and preventing them from escalating
- select an appropriate conflict resolution style based on their needs to get maximum results
- utilize a variety of methods for managing conflict successfully develop necessary skills for managing conflicts effectively
- learn ways to manage emotions and anger
- use a negotiation strategy that moves them closer to a win-win outcome
- practice a series of psychological tactics used in conflicts and know how to respond to them
- prevent destructive conflicts at the workplace
Master the art of conflict
management
Goal: to train participants on how to prevent discussions from escalating into conflicts, perform conflict resolution, and manage their emotions
We really care about people, organisations and results