Delegates will learn to:

• design a development plan for subordinates
• change people behaviours through learning and development
• identify the elements which can be developed – knowledge, skills and attitudes
• choose different development methods
• mentor subordinates
• use methods to identify potential in people
• identify and use learning styles, methods and techniques
• use the GROW model to coach, question and guide a coachee
• practicing coaching skills: questioning, active listening, observation, verbal instructions
• structure the coaching and mentoring sessions and project