Assertiveness &
Difficult Conversations

2 days

Target Group
everyone who needs to develop their assertiveness skills and to manage difficult conversations

case studies, games, focus group discussions

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What is assertiveness?

Recognize assertive, aggressive and passive behaviour

How to say NO?

How to ask for what you want?

How to disagree?

Handling difficult conversations

Delegates will learn to:

  • understand what assertive communication means
  • distinguish between assertive, aggressive and passive behaviour
  • express themselves assertively using specific verbal and non-verbal techniques
  • request what they want assertively and get it
  • disagree with the other person in such a way that helps the other understand their stance on the matter without taking it personally
  • express disagreement and stay friends
  • control the flow of a potentially difficult conversation and learn to focus on what matters the most
  • analyze their behaviour as well as those of others and better understand what makes people take a particular action

Handling challenging conversations using assertiveness

Goal: to train participants on effective techniques to improve assertiveness and better manage difficult conversations.

We really care about people, organisations and results

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