Emotional Intelligence
Duration
3 days
Target Group
anyone who want to improve self-awareness, self-motivation and relationship management
Methods
self-tests, case studies, exercises, role plays, focused group discussions
CONTENT
OBJECTIVES
Self-awareness
Self-management
Self-motivation
Handling reactions
Empathy
Relationship management
Social awareness
Delegates will learn to:
- understand what is emotional intelligence
- recognise and understand own moods and emotions and their effect
- manage and regulate emotions to increase productivity
- adopt strategies to prevent emotional hijacking
- change negative thoughts and mentality to positive thinking
- recognise what it takes to believe in themselves and learn how to get motivated
- face fear and handle it to boost their self-esteem and confidence
- establish rapport with others and improve the effectiveness of communication
- understand others feelings
- understand others needs systematically and respond accordingly to get maximum results in interactions with them
Understand and manage emotions
Goal: to improve a set of core personal competencies – self-awareness, self-management, relationship management – and general mood
We really care about people, organisations and results