Introduction

We communicate every day to inform, influence, persuade and get action from others. Most of us, however, are still unsure about what communication really is, why it fails, and how to make it effective in different situations using different methods. Assertiveness is a form of communication in which needs or wishes are stated clearly with respect for oneself and the other person in the interaction.

 

General Objective

The philosophy behind this course is to help delegates practice these daily encounters in a controlled environment using a variety of powerful exercises on assertiveness  that help them put together effective words and say what they have in mind to get results. The goal of the training session is to train participants on effective techniques to become assertive communicators.

Target Group

This training is addressed to those that needs to develop their assertiveness skills, those wanting to improve the quality of their interaction with others and use their communication to build and maintain strong working relationships.

Specific Objectives

By the end of this course, the participants will be able to:

• understand what assertive communication means
• distinguish between assertive, aggressive and passive behaviour
• express themselves assertively using specific verbal and non-verbal techniques and get maximum results
• request what they want assertively and get it
• use a simple technique to reinforce the behaviour of others
• disagree with the other person in such a way that helps the other understand their stance on the matter without taking it personally
• express disagreement and stay friends.

Key Areas Covered

What is Assertiveness?

• How does assertiveness differ from aggressive or passive behaviour?
• How to avoid appearing aggressive, when you want to be assertive?
• How to avoid appearing aggressive, when you want to be assertive?
• What is passive-aggressive behaviour and how to deal with it?

Using assertive communication

• Words and phrases to avoid
• Positive phrasing
• Importance and impact of positive body language and voice tone
• Practice writing assertive response on personal scenario
• Demonstration and presentation, individual and pairs exercise and practice, facilitated group review

 How to Request?

• How to ask for what you want?
• How to construct your sentences to get your message across confidently?

How to Disagree?

• How to express your disagreement and stay friends?
• What is the 6-step disagreement technique?
• How to say No?

How to Criticise and Deal with Emotions?

• What kinds of criticisms are good and what kinds are bad?
• How different types of people react to criticism?
• How to criticise and change someone’s behaviour?
• How to appeal to emotions to get maximum effect?
• How to present your view systematically and assertively?

 

Training Methods

Our team is using in this training active learning methods, as:

• Self tests
• Games and role plays
• Simulations
• Focus group discussions

Duration and Fees

Duration and period:             2 days, 1^st half of April 2025

Location:         Timişoara, our training room, Suceava Street, No.  5A.

OR online

depending on the preference of the majority of registered participants

Fee:      The price of the training per participant is 350 Euro and includes training materials. If the training session is held in classroom, the fee also covers meals and refreshments for participants. The price does not include VAT.

• for 3 participants – 5% discount
• for 4 participants – 10% discount

The program will be delivered only if the total number of the registered participants is minimum 10.