Communication Skills and Understanding People Behaviour – Open Training Session 2025

Introduction

Communicating means getting messages across, listening and being understood. As well as reducing environmental noise that stop the messages from being received, good communication involves taking steps to ensure they are understood. It usually also involves trying to get them believed and accepted. This means trying to create a climate that helps the other person listen well, not a defensive climate in which they reject or ignore our message because of the way we express it. Communication also implies being receptive to what others are saying, both verbally and in body language.

Listening skills is perhaps one of the most important skills used when communicating with others. Everyone loves to be listened to, but unfortunately we never seem to be doing enough listening.

Identifying people’s behaviors is one of the essential skills for all professionals who deal with colleagues, clients, suppliers, subordinates or others as part of their jobs.

In this training programme the trainees will learn a technique to understand the behaviour of the people they encounter and to become aware as well of their personal behavioural traits. Also, at the end of the training session, trainees are equipped and capable of using an instrument for better understanding people and interact accordingly.

 

General Objective

The main objective of this training session provides participants with the skills and confidence to communicate effectively, to master the art of listening and to adapt their behaviour in order to better interact with their colleagues and with their internal or external clients.

 

Specific Objectives

By the end of this course, the participants will be able to:

• understand the main components of communication process
• recognising and overcoming the barriers which inhibit effective communication
• increasing confidence in communicating with peers, reports and managers
• appreciate the critical importance of listening and learn the secret to good communication skills
• use active listening techniques to establish rapport and leave a positive impression
• improve your understanding of different personalities when listening and aim to improve your own style
• understanding behavioural styles with DISC (Drive-Influencing-Steadiness-Compliance)
• relationships management with DISC.

 

Key Areas Covered

Definition of communication

• what is communication?
• how communication works – the process
• types of communication

Barriers to communication

• why communication often fails
• physical, psychological, emotional forces influencing the process
• guidelines for overcoming barriers

 Why Listening is Important

• Why people don’t listen?
• How miscommunication happens?

Active Listening

• What listening styles are more effective?
• What is Active Listening?
• What is Empathic Listening?

Understanding behavioral types DISC – (Drive-Influencing-Steadiness-Compliance)

• recognize behavioral types – DISC
• how each behavioral type communicates 
• identifying strengths, weaknesses and opportunities in work relationships
• assess individual strengths
• identify the behavioral work style of others and how to better interact with them
• acknowledge the value of individual differences on a team

Behavioural types DISC

• what is DISC
• what are the advantages of using it
• characteristics of each behavioural type
• what is my behavioural style
• what are my strengths and limitations

Approach people

• what are each types’ needs
• what are each types’ communication style and how to better interact
• using feedback and questioning skills to better understand others

Adaptation

• Why should I adapt to others?
• How should I adapt?

Training Methods

In this training we will use training active learning methods, as:

• Games
• Role plays
• Case studies
• Focus group discussions
• Self-tests and so on.

 

Duration and Fees

Duration and period:        2 days, 1^st half of April 2025.

Location:      Timişoara, our training room, Suceava str., No.  5A.

Fee:    The price of the training per participant is 350 Euro and includes training materials, meals and refreshments for participants. The price does not include VAT.

• for 3 participants – 5% discount
• for 4 participants – 10% discount

The training will be delivered only if the total number of the registered participants is minimum 10.