Introduction

An Executive Assistant is not someone who merely answers the telephone or types a thank you note. In today’s competitive business climate, that person is usually the first impression a visitor or a potential buyer has of you and your organization, also perform duties that can have an effect on the success or profitability of a business. Effective assistants can make enormous contributions to productivity at all levels of the organization. Thus, this role transforms the job holder into an important person to her manager and to organisation.

General objective

The main aim of the program is to improve work’s effectiveness and efficiency of the participants and to contribute to the improvement of internal clients’ satisfaction (manager and the other members of organisation).

Target Group

The target audience consists of manager’s assistants, team assistants, secretaries.

Specific Objectives

At the end of the training, the participants will:

• understand who are their internal clients (managers or teams)and which are their needs
• know better how to deal with clients’ needs
• have better networking and influencing skills
• write better reports, meeting minutes, letters
• apply time management techniques
• have better communication skills
• avoid misunderstandings
• better organise agendas (own and manager’s)
• improve self-awareness and self-management
• improve handling reactions
• express their ideas assertively, confidently and precisely
• understand Behavioural Styles with DISC (Drive-Influencing-Steadiness-Compliance)
• improve relationships management with DISC

Key Areas Covered

Key areas to be covered in the training session and documentation:

• what the manager expects?
• what makes an effective assistant manager?
• identifying and understanding behaviours – DISC method
• building personal credibility: understanding communication styles
• how to adjust your style for a better communication
• rephrasing for better relationships
• how to give and receive effective feedback
• active listening and effective questioning
• time management – techniques, tips and tricks
• appropriate workplace behaviour
• influencing skills
• assertiveness in dealing with others
• time management
• organising agenda
• networking at workplace
• dealing with difficult clients or colleagues
• demonstrating problem solving skills and displaying initiative.

Training methods

Our team is using in training active learning methods, as:

• Games
• Role plays
• Case studies
• Simulations
• Focus group discussions
• Self tests and so on.

 Duration and Fees

Duration and period:             3 days, 9-11 of April 2025

Location:         Timişoara, our training room, Suceava Street, No.  5A.

Fee:      The price of the training per participant is 460 Euro and includes training materials. If the training session is held in classroom, the fee also covers meals and refreshments for participants. The price does not include VAT.

• for 3 participants – 5% discount
• for 4 participants – 10% discount

The program will be delivered only if the total number of the registered participants is minimum 10.